Refund & Cancellation Policy

GoPayNag provides milestone invoicing and deliverable-release infrastructure between creative professionals and their clients. GoPayNag is not an escrow service and does not hold client funds. Our policies are designed to maintain mutual transparency and fair dealing.

1. GoPayNag Platform Subscriptions

• Cancellation: Subscriptions ($19/mo standard or $9/mo founding tier) can be cancelled at any time through your designer dashboard or by emailing billing support. Cancellation takes effect at the end of the current paid billing cycle and does not affect client invoices or client payment links.
• 14-Day Money-Back Guarantee: New subscribers may request a full refund within 14 days of the initial charge if unsatisfied with the platform. Eligible refunds are processed through Paddle.com, our Merchant of Record, back to the original payment method. If automated processing is unavailable, support records the request for manual review.
• Membership Refunds Are Separate: A GoPayNag membership refund returns only your subscription fee. It never refunds, reverses, or recovers money paid by a client to a designer.
• Sandbox & Demo Checkouts: Checkouts labeled "Demo — No Real Charge" are simulated and incur no real financial charges.

2. Client Invoices, Mid-Project Cancellations & Deposits

• Non-Refundable Deposits (Kill Fee): Upfront deposits (default 30%, or a lower custom invoice percentage) are strictly non-refundable once creative design work has commenced. This deposit compensates the designer for preliminary research, exploration, draft sketches, and dedicated calendar reservation.
• Cancellation Midway: If a client elects to terminate a project prior to completion, they are not charged for any remaining unbilled balances. The designer retains the deposit as an agreed kill fee for work already performed. Unused master files and draft concepts remain the intellectual property of the designer and cannot be used commercially.
• Deliverable Balances & Designer Non-Delivery: Balance payments unlock final high-resolution deliverable source files. GoPayNag verifies payment status only and does not inspect or guarantee file contents. If a designer fails to supply agreed master deliverables, the client should contact the designer first and may use Report a delivery problem in the client portal. Because payments settle directly to the designer’s Razorpay account, GoPayNag cannot reverse, refund, or recover funds; any refund, chargeback, or buyer-protection claim is between the client, the designer, and Razorpay.

3. Dispute Resolution & Timeline

Clients and designers are encouraged to resolve project scope adjustments amicably. If assistance is required, GoPayNag aims to acknowledge dispute escalations within 24 hours and to respond within 5 business days. GoPayNag can record reports and may suspend a designer, but it cannot compel a refund or reverse a payment.

4. Refund Method & Processing Time

For GoPayNag membership subscriptions, approved refunds are returned via Paddle.com (our Merchant of Record) to the original payment method. Processing typically settles within 5 to 7 business days depending on your issuing financial institution. For designer–client invoice disputes, refunds are coordinated directly between the designer and client through Razorpay. After the delivery deadline passes without a ready delivery, the client portal can record a refund request; this notifies the designer and creates a timestamped record, but it does not move money automatically.

5. Billing & Refund Contact

Last updated: November 2026